If you work in IT delivery or support, either as a leader or practitioner, you’ll be familiar with a common dilemma. Should you focus on immediate business requirements, working around the limitations of your existing environment, or take time out to look at how the latest advances in technology and ideas can enable efficiency and effectiveness over the longer-term? Our latest research highlights an area in which you might not have to make this kind of call. Feedback from 200 IT professionals suggests that adoption of self-service delivery, and the automation that enables it, can deliver short-term benefits and help to transform IT for the future. And the good news is that you may already have most of what’s required in place.
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