Business people often complain that the IT department is not keeping up with their needs. We hear this all the time in our research and consulting activity, and the perceived gap is increasing. This usually isn’t because of any actual deterioration in the level of service and capability delivered. More often than not it’s down to increasing user expectations.
Dale is a co-founder of Freeform Dynamics, and today runs the company. As part of this, he oversees the organisation’s industry coverage and research agenda, which tracks technology trends and developments, along with IT-related buying behaviour among mainstream enterprises, SMBs and public sector organisations.
Have You Read This?
From Barcode Scanning to Smart Data Capture
Beyond the Barcode: Smart Data Capture
The Evolving Role of Converged Infrastructure in Modern IT
Evaluating the Potential of Hyper-Converged Storage
Kubernetes as an enterprise multi-cloud enabler
A CX perspective on the Contact Centre
Automation of SAP Master Data Management
Tackling the software skills crunch