Empowering your users while keeping control
By Dale Vile
It is often said that an organisation’s greatest asset is its people. Many also believe that empowering employees through the delegation of authority and trust is an important enabler of innovation and productivity. But is there any evidence that a culture of empowerment actually does lead to better performance? And if so, given the level of dependence of the modern business on technology and information, what are the key enablers of empowerment from an IT and communications perspective? Should we just let users do their own thing?