Infrastructure & Platforms, IT Strategy/Transformation

What is service management?

Posted on by Tony Lock

This 60-minute webcast features Martin Atherton and Tony Lock, who donning business and IT hats respectively, assess the development of service management across the organisation.

The conversation broaches several topics, including:

  • Where we are now in terms of IT and the Business
  • The architecture that today is built on
  • Burdens to the IT department
  • The tools of the trade
  • Some of the things to think about today


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Tony Lock
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Tony is an IT operations guru. As an ex-IT manager with an insatiable thirst for knowledge, his extensive vendor briefing agenda makes him one of the most well informed analysts in the industry, particularly on the diversity of solutions and approaches available to tackle key operational requirements. If you are a vendor talking about a new offering, be very careful about describing it to Tony as ‘unique’, because if it isn’t, he’ll probably know.

Tony Lock

Tony is an IT operations guru. As an ex-IT manager with an insatiable thirst for knowledge, his extensive vendor briefing agenda makes him one of the most well informed analysts in the industry, particularly on the diversity of solutions and approaches available to tackle key operational requirements. If you are a vendor talking about a new offering, be very careful about describing it to Tony as ‘unique’, because if it isn’t, he’ll probably know.