What is service management?

This 60-minute webcast features Martin Atherton and Tony Lock, who donning business and IT hats respectively, assess the development of service management across the organisation.

The conversation broaches several topics, including:

• Where we are now in terms of IT and the Business
• The architecture that today is built on
• Burdens to the IT department
• The tools of the trade
• Some of the things to think about today