Martin Atherton, The Register
With our friends at Freeform Dynamics, we set out to explore the topic of ‘business process management’ to find out what works, what doesn’t and what tools you’re using to do it with.
If there’s one topic which needs the straight treatment, it’s this one. With your help, we’ve been able to sidestep the messy definitions and the ‘IT assumptions’ which can get in the way when people start talking about BPM, and focused in on the things that matter and work in the real world.
When we drill into the practicalities associated with designing, implementing, changing or managing business processes, we see lots of similarities in terms of the challenges you face, but lots of differences in how you are addressing them. Some of it’s working, but a lot of it isn’t.
The majority of businesses operate processes which span multiple departments and systems, but that’s where the similarities end. When it comes to day to day operations and making changes and improvements, there are lots of different ways to address things, and it’s this ‘open-endedness’ that’s causing the problems.
To make things better then, where do you start? What do you do in order to get started, and what are the practical, easy to implement steps which increase the likelihood of success? While we’re at it, what tools do you have to hand which can help, and what sort of ideas should you be gravitating towards to boost performance once you have a bit of experience under your belt?
Well, we’ve got answers for all of the above. Regardless of where you see yourself – BPM leader or laggard, sophisticate or newbie – there is a range of approaches, techniques and tools which really do make a difference when it comes to managing business processes.
So, wherever you’re at with all this, click here for some pointers and a cracking good read. If you didn’t get the chance to tune into the accompanying webcast, you can fill your boots here too.