Regular dialogue between IT and business essential to ensure good service alignment
By Tony Lock
In the world of information technology there is the impression that everything is logical and ordered. This impression even stretches to the point whereby acquisition strategy is believed to follow carefully structured processes designed to ensure that “good” selection decisions are made or, at least, the IT solutions procured are cost effective and in some tangible way “fit for purpose”. But is this what happens in the real world and what role does the human “perception” factor play when IT services are under consideration………….?