Regular dialogue between IT and business essential to ensure good service alignment

By Tony Lock

In the world of information technology there is the impression that everything is logical and ordered. This impression even stretches to the point whereby acquisition strategy is believed to follow carefully structured processes designed to ensure that “good” selection decisions are made or, at least, the IT solutions procured are cost effective and in some tangible way “fit for purpose”. But is this what happens in the real world and what role does the human “perception” factor play when IT services are under consideration………….?

DOWNLOAD FULL ARTICLE IN PDF VERSION
To download in Internet Explorer, right click this link and select ’Save Target As…’
To download in Firefox, right click this link and select ’Save Link As…’

Share

Comments

Leave a Reply