Insights and lessons from the sharp-end

Few would argue that software is now an integral part of the business landscape, but just how critical is it, and what are the consequences of it not running reliably? These questions and others were addressed in a recent study by Freeform Dynamics in which feedback was gathered from the IT vendor (software supplier) and enterprise customer communities. The results shed light on the importance of software reliability, as well as identifying strategies and tactics for minimizing software-related downtime. The study also provides insights into how suppliers and customers often need to work together more effectively in this area.

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