by Josie Sephton
The need for greater customer centricity is an increasingly high priority for enterprises. Over recent years, there has been a marked shift in how companies interact with their customers. This shift, driven by increasing levels of competition within various industries, has been characterised by a much closer, more personal dialogue with the customer. Industries such as retail have led the way on customer centricity.
Whilst many recognise and accept this as a given, what is less widely acknowledged are the challenges that exist in making this shift – not least from an IT perspective…….
Through our research and insights, we help bridge the gap between technology buyers and sellers.
Have You Read This?
Generative AI Checkpoint
From Barcode Scanning to Smart Data Capture
Beyond the Barcode: Smart Data Capture
The Evolving Role of Converged Infrastructure in Modern IT
Evaluating the Potential of Hyper-Converged Storage
Kubernetes as an enterprise multi-cloud enabler
A CX perspective on the Contact Centre
Automation of SAP Master Data Management