Category Archives: x[ Archived Content ]x
Who does the helpdesk really help – IT or the Business?
Who does the helpdesk help – IT or the business? Many people (users) think the[...]
Helpdesk Heroes or unappreciated geeks?
The helpdesk has always been the most visible part of the IT support operation. It[...]
Application recovery: Whose job is it anyway?
When it comes to supporting business activities, the primary role of IT is to ensure[...]
Who does the helpdesk really help? IT or the Business?
Who does the helpdesk help – IT or the business? Many people (users) think the[...]
Service management strategies
One of the most universal findings we encounter on our research travels is that, contrary[...]
Are you a pirate video star?
Vendors seem to be champing at the bit in the video conferencing space. Is their[...]
Do IT companies deserve to top Newsweek’s green 500?
Hats off to Newsweek for its green rankings of the 500 largest US corporations. And[...]
The tools of the trade: Cutting edge or a bit embarrassing?
Do the phrases ‘cutting edge’ and ‘your IT shop’ constitute a contradiction in terms, or[...]
Keeping track of stuff: the secret of service management
IT gets asked to look after a lot of stuff which it may not have[...]
Automated out of existence? Service management and the human factor
If your job involves managing IT, IT services or business services it’s probably not escaped[...]
What’s important in service management? The do’s and dont’s
In its broadest sense, service management goes beyond IT service management and looks to influence[...]
State of the storage art
Over the past decade, it is fair to say that the pace of innovation in[...]
Service management: A million jobs or a job with a million parts?
Not so long ago there was the stuff that IT folk did, and there was[...]
On environmental matters, who’s at fault?
Compressed digital video works by having occasional reference frames which are updated by changes. It[...]
Developments in Storage Management: Thin provisioning, CDP et al
This article is hosted on an external website. Please click here to view it in[...]
Tagging tools: the key to content searchability
Sometimes, searching the web for information can be a masochistic exercise. You know it’s there[...]
Looking deep into the cloud
Much has been written about virtualisation and the opportunities it offers for selling software, services[...]
Vista and Lotus: Knowing when to let go of a brand
Microsoft spent an absolute fortune on the Vista brand. In marketing terms, the Vista campaign[...]
Desktop virtualization Poll Results : More than a little interest
‘Desktop virtualization’ has been an oft-heard phrase over recent years, but talk does not automatically[...]
Evangelist: beware
Evangelists. Plenty of them hang out in the sustainability and collaboration fields where I work.[...]
What’s enterprise energy use got to do with IT
Energy use results in two major consequences: expense and environmental impact. Most organisations care a[...]
The cloud virtualization black hole – Silence is deafening
Last week was an interesting one for the virtualization workshop, as we turned our attention[...]
x86 Server virtualization still work in progress
While x86 server virtualization is now widely accepted as an important part of IT activity[...]
Incongruous cloud communication
I have recently been involved in a number of vendor events in which the keynote[...]